Privacy policy
Harley Sydney, operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Harley Sydney Fashion Co. is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.
Personal Information We Collect
We may collect the following categories of personal information:
• Contact details: name, billing/shipping address, phone number, email address.
• Financial information: credit/debit card details, transaction information, payment confirmations.
• Account information: username, password, preferences, settings.
• Transaction information: items viewed, added to cart, purchased, returned, or exchanged.
• Communications: information provided when contacting customer support.
• Device information: IP address, browser type, device identifiers.
• Usage information: how and when you interact with our Services.
Sources of Personal Information
• Directly from you (e.g. account creation, checkout, communication).
• Automatically (via cookies, device data, browsing behaviour).
• From service providers (Shopify, payment processors, logistics).
• From partners or third parties.
How We Use Your Personal Information
We may use your information to:
1. Provide & Improve Services – process payments, fulfill orders, manage your account, provide delivery and returns, personalise shopping.
2. Marketing & Advertising – send promotional offers, emails, and personalised advertising (with your consent where required).
3. Security & Fraud Prevention – authenticate accounts, detect fraud, and secure transactions.
4. Customer Support – respond to your questions and requests.
5. Legal Compliance – comply with applicable laws and respond to lawful requests.
Disclosure of Personal Information
We may disclose your information:
• To Shopify (our platform provider) and trusted service providers (IT, payment, logistics, analytics).
• To business partners for marketing, in accordance with privacy laws.
• When you consent (e.g. social media integrations, shipping instructions).
• In connection with business transfers (e.g. mergers, acquisitions).
• As required by law or legal processes.
Shopify Relationship
Our store is hosted on Shopify, which collects and processes your personal data to enable our Services. Shopify may also process data for fraud prevention, analytics, and targeted advertising across its network.
Children’s Data
Our Services are not intended for children under the age of majority. We do not knowingly collect information from minors. If you believe your child has shared information with us, please contact us to request deletion.
Security & Retention
We use SSL encryption and appropriate safeguards, but no system is 100% secure.
We retain your information only as long as needed for business, legal, or contractual purposes.
Your Rights
Depending on your jurisdiction, you may have the right to:
• Access the data we hold about you.
• Request correction or deletion.
• Receive a copy of your data (portability).
• Opt out of targeted advertising and data sharing.
• Manage your communication preferences (unsubscribe from marketing).
To exercise your rights, contact us at contact@harley-sydney.com.
Complaints
If you are concerned about how we handle your personal data, please contact us first. Depending on your location, you may also lodge a complaint with your local data protection authority.
International Transfers
Your data may be transferred and processed outside of your country of residence, including by Shopify in the United States and Canada. Where required, we use legal safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in practices, law, or operational needs. Updates will be posted here with the revised “Last updated” date.
📩 Contact
For questions, requests, or complaints regarding this Privacy Policy, please contact us:
Harley Sydney Fashion Co.
contact@harley-sydney.com